Build superfans with feedback messages.

Build superfans with feedback messages.

Engage 'superfans' of your brand with an SMS feedback message sent post order, enabling customers to reply back or leave a review instantly.

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Free 30-day trial
Messaging included

"You can read all the high level reports you want, but nothing beats actually having a conversation with and learning from the consumer."

Duncan Keith

Co-Founder

, 

Days Brewing

How to set up

1

Head to the Blueprint dashboard

Click the Automated Messaging section.

2

Scroll down to the "Post order check-in" message and toggle on

This message will be sent based on a timeframe after an order is placed, so we recommend leaving enough time to allow for shipment and usage of your product. Typically this is between 5-10 days depending on your shipment timeframe.

3

Write your message in the window.

We recommend this template:

Hey {first_name} 👋 ({brand_name} {Team member} here! Just wanted to check everything was ok with your order?! We would love to hear what you thought - let me know by replying back 💬

4

Wait for the customer to reply

For every customer that responds, a notification will appear in your Blueprint dashboard to alert your team.

5

Top tip 💡

We also recommend including a review link in your reply to a responsive customer - ie. when intent is really high and you've built brand equity with your initial conversation.

Transforming eCommerce.

Unlock the mobile future of eCommerce with Blueprint.

Collect instant feedback via SMS. Try Blueprint for free today.

For DTC eCommerce brands — 30 day free trial, cancel anytime.