How to integrate Blueprint with Zendesk

Integrate Blueprint and Zendesk to natively reply to text messages within your existing CX dashboard. Once set up, any message replies in Blueprint will automatically create a support ticket in Zendesk. Previous message history and customer details will be displayed and any support agent replies handled in Zendesk for that ticket will be sent using Blueprint as the SMS sending platform.

Why integrate Blueprint and Zendesk?

One single source of truth for CX

Aggregate all your support comms on one screen using your existing ticketing system.

Rapid CX support

Delight customers with fast, effective solutions to support queries.

How to integrate Blueprint with Zendesk

Head to your Zendesk account

Download and install the Blueprint app

Go to the Integrations Hub in the Blueprint dashboard

Generate a ‚ÄėPublic ID‚Äô number

Paste this into your Zendesk dashboard to activate

Don't just take our word for it...

"We've been looking for a text message solution since we started Rise, and Blueprint is by far the easiest, most efficient, consumer and company friendly platform we've ever seen."

Jarrett McGovern
Co-Founder & COO
RISE Brewing Co.

Text message marketing for Shopify

Reduce subscription churn, increase reorder rates and build sticky customers with two-way chat.

Two-way SMS marketing inbox

Build intimate customer relationships at scale with two-way SMS marketing via Blueprint's conversational inbox. Collect qualitative feedback, provide pre and post order CX support, and drag and drop personalized checkout links from your Shopify inventory directly into the message window. Every chat is linked to customer data synced from your Shopify store, so you know exactly who you’re speaking to and what they’ve purchased previously.

Automated SMS marketing flows

Effortlessly drive retention with our fully customizable and intelligently timed automated text message marketing flows. Blueprint number crunches your historic Shopify data to suggest the right cross-sell and replenishment messages to send to your audience at the right time. All customer replies appear in your Gorgias or Zendesk dashboard enabling easy follow up.

SMS subscription management for Shopify

Give your customers ownership over their subscription service. Our solution integrates with top subscription tools including Recharge, Bold Subscriptions and Smartrr to allow a brand’s subscribers to skip or edit upcoming orders seamlessly via text message. Subscription customers can also message their favourite merchants one-to-one to resolve CX issues or provide feedback.

Bulk SMS marketing campaigns

Increase conversion 12% on new product drops with bulk SMS marketing. Segment your audience based on Shopify purchasing data and send personalized, pre-populated checkout links to your audience at scale to drive campaign revenue.

SMS marketing insights for eCommerce

Stop guessing what your customers think and start asking. With Blueprint you can collect 150% more customer feedback with automated SMS prompts than similar email flows. Use feedback on product usage, flavour preference and buying motivation to improve your offering and drive retention.

SMS abandoned carts

Leverage the 90% open rates of SMS to recover revenue through timely abandoned cart flow messages. Personalized checkout links return customers to where they were in the payment process, whilst our two-way SMS chat functionality enables you to rapidly solve problems and overcome purchasing objections.

SMS and WhatsApp marketing integrations for Shopify stores

We're not here to change the way you work. Blueprint fits seamlessly into your existing eCommerce tech stack with easy, no-code integrations.

Build game-changing eCommerce CX & retention with SMS marketing today

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