CX and Retention Publications - Articles - Blog

Too much product, and a lack of subscription management knowledge often leads customers to churn. Learn more.

8 of the best CX software options for 2022

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From Gorgias to Zendesk, discover the best customer experience software tools for 2022.

4 excellent examples of DTC subscription retention

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Learn how top eCommerce brands are building subscriber loyalty.

How to run a customer satisfaction survey using SMS

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Find out what your customers really think of your brand fast.

The ultimate guide to DTC customer service

Fantastic customer experience is so crucial to the success of your DTC brand. Komal explains how you can nail yours.

Ultimate guide to using SMS and text messages for customer service

Discover the best ways to use SMS to provide rockstar customer service.

How to get customers to return to a Shopify abandoned cart

Reduce your Shopify abandoned cart rate in four tried and tested steps.

How to retain customers in your subscription business

Improve retention rates and create a sticky subscription business.

7 top Australian Shopify Plus agencies reveal their retention tips for 2022