Publications
Work In Progress Podcast
Episode #
18

Fireside chat ūüĒ• Is feedback a secret weapon in eCommerce?

Harvey Hodd (Blueprint Founder) and Harry Willis (Blueprint Partnerships Lead), join Adam Pearce (Blend Commerce) on stage at London's eCom Collab Club to explore the concept of feedback and how it can be used to hone your market position to customers and delight your agency partners.

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28
 min listen

A conversation with...

Harvey Hodd
Founder & CEO
,  
Blueprint
Harry Willis
Partnerships Lead
,  
Blueprint

Hosted by...

Adam Pearce
CEO
,  
Blend Commerce

Summary

Whether you're an agency or a tech platform, everyone talks about the importance of listening to your customers and gathering feedback. But, all too often, that feedback starts and ends at a rushed 2-minute chat before getting into the main agenda of a 30-minute call.

But what if you had a systematic approach to gathering feedback? What if you could then use that insight to hone your marketing position, nail your messaging, and delight your customers and partners?

Harvey Hodd (Blueprint Founder) and Harry Willis (Blueprint Partnerships Lead), were recently invited to discuss this with Adam Pearce (Blend Commerce) on stage at London's eCom Collab Club. They shared their methodology on how they've doubled down on gathering feedback from customers and partners to drive growth for Blueprint's SMS and WhatsApp 'Customer Experience Engine'.

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Full transcript
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